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Fire Service Recruitment : Job Details
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All jobs > Cornwall Fire and Rescue > Fire Control > Fire Control

Cornwall Fire and Rescue

Fire Control

Last updated: 18/02/2010 Add to My Bookmarks

Recruitment - Cornwall Fire and Rescue ServiceRecruitment - Fire ControlImage of the Fire Control room in Truro

Fire Control is an emergency call centre facility staffed 24 hours a day, 365 days a year, acting as a focal point for all operational activities and for all other out of hours activities within the Brigade. Fire Control maintains a good liaison with operational crews on both operational and administrative tasks, with a good countywide topographical and geographical knowledge. It covers calls for Cornwall and the Isles of Scilly and a total of 13,560 '999' calls were received for the year 2006-07, resulting in 6,969 incidents attended and dealt with by Cornwall Fire and Rescue Service (FRS).

Cornwall FRS Fire Control facility is a purpose-built communication centre situated within Old County Hall, Truro. Fire Control staff handle approximately 14,000 calls for assistance each year, utilising a computer assisted mobilising system.

Duties are varied and include receiving and processing emergency calls; maintaining close liaison with other services, including Police, Ambulance and Local Authorities. As a member of an important public service, Control staff must always be aware of their responsibilities to the general public and be calm, efficient and reassuring at all times. A confident manner and clear speech are essential.

A Fire Control Operator may be required to work shift patterns including up to ten hour days and fourteen hour nights.

Entry requirements

Applicants should have a minimum of a GCSE pass in English Language (or equivalent) and possess keyboard skills. An RSA I typing qualification (or higher) and computer related experience would be an advantage. Previous communication and customer service experience would also be of value.

If selected for interview, you will be required to undertake a series of control selection tests including transcription, typing and other tests designed to demonstrate your ability to perform under pressure.

How to apply

We are not currently recruiting for Fire Control Operators, however when we advertise vacancies, they will appear on these pages, in the local press and on the Cornwall Council's Jobs and Careers page. Cornwall Fire and Rescue banner - text reads Preventing, Protecting, Responding

Cornwall Fire and Rescue Service Homepage

Site link:For the full job application please click here.
Job ID:43


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